www.naturalstrom.gr is the online store for the display and distribution of products via the internet of the Greek company "NATURAL STROM ", located at 7 Papastratou st. Piraeus  18545 Greece ( VAT number: 144078707 / Δ.Ο.Υ. Δ Πειραιώς). Before you enter the online store and browse our websites, we invite you to consult the following terms and conditions, which apply specifically to the use of the e-shop of "NATURAL STROM", located at www.naturalstrom.gr .

 

Make sure you agree to the following terms and conditions as your possible transaction with us through the above websites www.naturalstrom.gr is governed by the following terms and your transaction with us implies acceptance of these terms.

 

1. TERMS

The Company "NATURAL STROM" reserves the right to unilaterally modify or renew the present terms and conditions of transactions made through its online store. It is clarified that the change of terms does not apply to orders prior to the changes.


 

2. PROVIDED INFORMATION & PRODUCTS

The company "NATURAL STROM" is committed to the completeness and validity of the information on the website www.naturalstrom.gr, both as regards the existence of the essential characteristics that are described on a case-by-case basis for each product it holds and for the accuracy of the data regarding the services provided by its online store, subject to any technical or typographical errors that have been avoided or have occurred inadvertently or due to any downtime of the website due to above day of violence.


 

3. LIMITATION OF LIABILITY

The company "NATURAL STROM" guarantees timely information to final consumers about their unavailability. The "NATURAL STROM" online store is not responsible for any technical problems that may occur to users when accessing and during access to the site as a result of their own operation of and or compatibility of their own infrastructure. The company also has no responsibility for acts or omissions of third parties and in particular unauthorized third party interventions in products and / or services and / or information made available through it.


 

4. INTELLECTUAL PROPERTY RIGHTS

The website is the official web site of the company "NATURAL STROM". All content posted by the company, including images, graphics, photographs, designs, texts, services and products, are intellectual property of the company and are protected by the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features representing the company and / or its online store and / or third parties affiliated with them and their products or services are exclusive trademarks and distinctive features of " And / or its electronic shop and / or third parties and are protected by Greek, Community and international trademark laws and industrial and intellectual property and unfair competition.

In any case, their appearance and exposure to the web pages should in no way be construed as a transfer or assignment of a license or right to use them.

 

5. USER OBLIGATIONS

The users of the websites agree and accept that they will not use them and the online store of the company for sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal, harmful, threatening, abusive, annoying, libelous, defamatory, vulgar, obscene, libelous, is a violation of someone else's privacy, shows empathy, or expresses racial, national or other distinctions, can cause harm to minors in any way, is not entitled to (such as inside information, proprietary and confidential information obtained or disclosed as part of a business relationship or covered by confidentiality agreements), violates any patent, trademark, trade secret, copyright, or other third-party proprietary rights, contains software viruses or any other code, file or program designed to cause interruption, damage, atastrofi or prevent the operation of any computer software or hardware, intentionally or unintentionally which contravenes existing Greek and EU legislation and provisions that may impede third parties in any way and any content used to collect or store personal data of users.

6. SECURITY

The company "NATURAL STROM" recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential. The security of the E-shop of NATURAL STROM is achieved by the following methods:

 

Customer Recognition

The codes used to identify you are two: the E-mail or username and the Personal Security Password, which each time you enter them give you access with absolute security to your personal information

 

Ensuring the Privacy of Your Personal Data Transmission

To ensure confidentiality of data transfer, we use the SSL encryption protocol. The system has been certified by Verisign, which specializes in transaction security issues.

 

Firewall

Access to the systems of NATURAL STROM (servers) is controlled by a firewall, which allows the use of specific services by customers / users, while at the same time prohibiting access to data systems and databases with confidential data and company information.

 

Encryption

Anywhere on the site you enter personal data (password, addresses, phones, credit cards, etc.) there is SSL encryption.

 

Trading Confidentiality

Confidentiality is self-evident. The same basic principles governing classic transactions also apply to e-commerce. All information provided by the user / member on www.naturalstrom.gr is confidential and the company has taken all necessary measures to use it only insofar as this is deemed necessary in the context of the services provided. Some of the measures taken are the following:

 

www.naturalstrom.gr  does not disclose the details of their customers and transactions unless they have written authorization from you or this is required by a court order or decision of another public authority.

 

For your own security, you should also handle all information provided through the service as confidential and not make any disclosure to third parties.

 

7. PROTECTION OF PERSONAL DATA

When you visit www.naturalstrom.gr you may be asked to provide personal information about you (name, surname, e-mail address, shipping address, etc.) as a rule to process your orders or for to provide our services. Any personal data you declare anywhere on the pages and services of www.naturalstrom.gr are strictly for the sole purpose of dealing with us, improving the services provided, and ensuring the operation of the respective service and may not be used by any third party (except as provided by law to the competent authorities).

 

In any case, www.naturalstrom.gr employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Any reasonable measure to secure your data has been taken. Your personal information in extremely rare and special cases may also be disclosed to companies affiliated with www.naturalstrom.gr, in order to support, promote and execute your business relationship with us, but always under conditions that fully ensure that your personal information does not undergo any unlawful processing.

Once you have entered your details, you will receive an automated e-mail stating the details of your registration. From this point on, the contract between us is concluded. In the event that you have a pending request, you will be sent a corresponding e-mail. Alternatively, we will contact you on the phones you provided when registering or registering the order on our site

Our site's performance tracking is done through Google Analytics and the data we receive is anonymous.

The user of the site has the right to view his / her personal information and the right to delete them. You can contact us at any time for information. Sending a copy of your appraisals that are abusive on the site is within three business days. The Company also reserves the right to delete your account unilaterally.

Our site uses cookies for your unhindered service. The use of the site implies acceptance of the use of cookies. The cookies using our site are as follows

 

Cookie name: svSession - Life span: Permanent - Purpose:  Creates activities and BI

Cookie name: hs -Life span: Session - Purpose:  Security

Cookie name: incap_ses_${Proxy-ID}_${Site-ID }- Life span: Session - Purpose:  Security

Cookie name: incap_visid_${Proxy-ID}_${Site-ID} - Life span: Session - Purpose:  Security

Cookie name: nlbi_{ID} - Life span: Persistent cookie - Purpose:  Security

Cookie name: XSRF-TOKEN - Life span: Persistent cookie -Purpose:  Security

Cookie name: smSession - Life span: Two weeks - Purpose:  Identify logged in site members

The platform is operated by wix and the technical management of the information including voluntary registered personal data is governed by the relevant articles 8, 12 and 13 of the above-mentioned high-profile privacy policy of the above company and fully complies with current legislation.

 

8. PRODUCT MARKET

On the shelves of our online store you can find products of home and professional equipment.

To facilitate your search, we have divided our products into core categories. Each category also has a subcategory tree that appears in the column of your screen.

Our goal is to get to the final product with 3 clicks. If you are looking for something specific, use the "smart" quest that will take you straight to your choice.

www.naturalstrom.gr  makes every effort to provide high quality services. However, errors can not be ruled out in prices and secondary products and it can not be ensured that there will be no interruption of the website or "human" errors when updating / listing the price of a product. For safety and market efficiency, we invite you to find out that a product is offered at an abnormally low or high price compared to its market value before proceeding with ordering to contact Customer Service at +30 210 4121068 or via e-mail form of the website.

We also encourage you to visit the Terms of Use section before purchasing from our online store where you will find useful information about the process and how to purchase products.

Once you have registered your order, you will receive an automated e-mail stating the details of your order. After processing the order from the online shopping department of www.naturalstrom.gr, you will receive the second and confirmatory e-mail with the products that will be sent to you. From this point on, the contract between us is concluded.

As your order progresses, you will receive a series of automated emails that will report the progress of your order. B.C.:

Order processing: When your order has been received by a partner of our company who checks it for correctness.

Pricing: The products of the order were collected and have been routed for shipping to your place.

Canceled: Your order has been canceled at your request or unable to contact you for confirmation.

Received from the store:  This confirms that the order has been received by our store and your products are waiting for delivery up to 2 days in total.

In the event that your order is pending, you will be sent a corresponding e-mail and / or sms. Alternatively, we will contact you on the phones you provided when registering or registering the order on our site.

9. RIGHT TO RETURN

You may return a product, to receive a refund, if you notify us in writing by using the contact form or by calling the Customer Service at  +302104121068 , within 20 calendar days of receipt of the product by you or a third party, which you will indicate. If you order a batch of products, the deadline starts when you receive the last product or the delivery of the product in the case of periodic services. By exercising your withdrawal, you are required to return the product to us in the best possible condition to which you have been handed over or provide us with clear and undisputed evidence that you have sent it within 20 calendar days of your right of withdrawal and within the same period we are obliged to refund any amounts you have paid us. In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts. Return shipping costs are not covered by www.naturalstrom.gr and will be met by the customer. The money returned from www.naturalstrom.gr does not include any initial cost to you if it exceeds the cost of the universal postal service.

You are not entitled to a withdrawal in the cases of Article 3l of Law 2.251 / 94 and in any other case provided for by law or by this Act in accordance with the law. Indicatively, you are not entitled to withdraw from sealed products that have been unsealed after the delivery and supply of digital content not supplied on a physical medium, or if the execution of the order has begun with the prior express consent of the consumer and confirmation by him that thus losing its right of withdrawal.

10. RESPONSIBILITY AND GUARANTEE OF SUPPLIER. SELLER'S RESPONSIBILITY FOR DEFECTS.

 

1. The manufacturer of each product you buy is responsible for any damage due to a defect in its product. Any agreement restricting or exempting the producer from his liability is void. Claims against the producer for damage are forfeited three years after the injured person has been informed or should have been informed of the damage, defect and identity of the producer. Ten years after the release of the product in question, the rights of the injured party against the producer are extinguished. In case of doubt as to the identity of the producer of a product you have supplied us, please let us know.

 

2. Finally www.naturalstrom.gr has against you all the obligations set out in the Civil Code for the seller. Especially in the case of a defect of a product we have sold, you can (a)

request repair without a replacement or replace with a similar product unless this is impossible or requires disproportionate costs (b) request a reduction of the price and (c) to withdraw, unless it is an insignificant actual defect. The above obligations do not exist if the defect is caused by you, or by force majeure in the strict or broad sense. In any case, the products must be accompanied by the necessary legalization documents and receipts.

 

11. CANCELLATION OF ORDER

Without limiting the provisions of Article 9, the cancellation of the order may be made in the following cases: Before the order is completed, during the online ordering process you can go back and remove the quantities of products from cart by clicking on the "remove" button. If the online order has been completed but the product has not yet been shipped, you can call +30 210 4121068 and one of our partners will be responsible for canceling your order. If your order has already been invoiced and you wish to cancel it, please contact the Customer Service at +30 210 4121068 and provide your order details. However, the status of the order will not change on your account page.

 

12. PAYMENT METHODS

 

a) Payment by Credit or Debit Card

 

b) Receipt and payment of your order at the natural store of www.naturalstrom.gr :  In the final stage "complete the order", select "Receipt from store" in the Shipping Method. If your order is registered prior to 15:00 hrs and the products are readily available, then the next business day the products will be in the store. Your order will remain in the store for 2 days after delivery. Payment of the order will be made at the store's cash desk upon receipt. If you choose to pay by credit card, we inform you that the charge will be made in the store. You must have your credit card and identity card (or passport) with you at the time of paying your order at the store's cash register.

 

c) Exceed your order in one of the following bank accounts we cooperate:

 

IBAN: GR73 0171 2760 0062 7613 8590 949

SWIFT - BIC PIRAEUS BANK : PIRBGRAA

BANK: Bank of Piraeus

Name: NATURAL STROM

 

and send us your copy of the bank payment order by e-mail to info@naturalstrom.gr  indicating your order number so that it can be easily and quickly identified. Upon receipt of the copy of the bank payment order, we initiate your order.

 

13. OUR BUSINESS PRICES

 

The product pricing policy of www.naturalstrom.gr is the same in all our distribution channels: stores, catalogs, e-shop. However, for select products we have created the so-called "Web Offer" offers, where their price in the online store differs from the other distribution channels and applies only to purchases through this e-shop and shipment either to your place or to the store for pickup. In any case, although we make every effort to accurately list the items and prices we quote in our online store, we can not rule out the possibility of typographical or technical errors in prices and paper products. For this reason, we also recommend that in case of "Web Offer" offers, before each payment and completion of your order, contact us to confirm this price with the Customer Service Department at +30 210 4121068 or via the online e-mail form.


 

14. ORDER / DELIVERY OF PRODUCTS / MISSION EXPENSES

 

Checkout:

When you place your order, you receive the following message (example): "YOUR ORDER HAS BEEN COMPLETED. THANK YOU. Your order number is 1002. Please check your e-mail. We have sent you a confirmation e-mail with the details of your order. "

 

Dates and delivery times:

 

If we encounter a problem in processing your order (such as a manufacturer's lack of a product), one of our representatives will call you on the phone number you have provided to find a solution for your best service.

 

All orders, made electronically, after 15:00hrs are processed by us on the next business day and the administration and control time can take up to 2 days. All orders are checked and need 6 -15 business days to run (Weekends are not considered working days). In cases where the items you have chosen are not immediately available, your order will be shipped by us the day we receive the products.

 

If for some reason you require your order earlier, you can call us to see how we can modify it so you can have it as soon as possible. We will make every effort to serve you.

 

Shipping Costs / Free Delivery:

• In case you wish a carrier of your preference with which www.naturalstrom.gr does not cooperate then the transportation costs will be borne by the customer



 

15. ORDER DELAY

 

Your order may be delayed for the following reasons:

The product has been delayed by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are cases where an order may be held at the customs office or delayed in transport, meaning we do not have it available in our warehouse. In such a case, we will contact you to ask if you would like us to deliver your order without this product or suggest an alternative. This item will be sent to you, immediately, once we have received it in our warehouse.

 

The product you ordered has already been removed and is unavailable: Among the products we exhibit in our online store, there are rare occasions when their supplier suddenly and unexpectedly announces that they are discontinuing them. In this case an employee of our company will contact you directly to give you all the alternatives. During periods of extreme weather or strikes, and in any case of force majeure, this may affect the processing and or delivery of your order. If it is impossible to communicate with you by phone and / or e-mail (if

there is a problem with your order, either in relation to the product or in connection with the payment) because the data that you have provided has not been updated, then in any event, the delay shall not exceed thirty days from the date of conclusion of the contract.

16. NEWSLETTERS

 

1. www.naturalstrom.gr sends periodically informative emails.

2. www.naturalstrom.gr is not responsible if the newsletter is not delivered to its destination, although it does its best to deliver ISP's (Internet Service providers)

3. The newsletter may end up in the spam folder, so please check regularly that it is not stored there

4. Put your shipping address on your safe list

5. If you do not wish to receive any newsletter or wish to be totally unsubscribed from the www.naturalstrom.gr newsletter, please let us know by using the link in the e-mail message.

6. www.naturalstrom.gr uses a 3rd party company to track down the newsletter recipients. It does not deliver to third parties information about name, surname, home address

7. Information from www.naturalstrom.gr is only available if you choose it for as long as you wish. Instead, if you have made an order at www.naturalstrom.gr, using our site, we send automated newsletters (emails) about the progress of your order. These emails invite you to make sure they can reach you and keep them throughout our transaction.

It is your responsibility, in case you do not receive the relevant e-mail, in accordance with the general terms and conditions governing our transactions, to inform us without delay.

 

17. SECURITY

For your own security, you should also handle all information provided through the service as confidential and not make any disclosure to third parties.

 

18. PROTECTION OF PERSONAL DATA7. PROTECTION OF PERSONAL DATA        

 

When you visit www.naturalstrom.gr you may be asked to provide personal information such as (name, surname, e-mail address, shipping address, etc.) so that we may process your order or to provide a service. Alternatively, we will contact you on the phone number, provided by you, when registering or registering an order on our site

 

19. PRODUCT MARKET

 

To facilitate your search

Our goal is to get you to the final product within 3 clicks. If you are looking for something specific, use the "smart" quest that will take you straight to your choice. For safety and market efficiency, we invite you to question a product that is offered at an abnormally low or high price compared to its market value, before proceeding with ordering, by contacting our Customer Service at +30 210 4121068 or via the e-mail form from the website. After processing the order from the online shopping department of www.naturalstrom.gr, you will receive a second e-mail confirming the products that will be sent to you. As your order progresses, you will receive a series of automated emails that will report the progress of your order: When your order has been collected and has been routed for shipping to your delivery address. Cancelled: Your order has been cancelled at your request or we have been unable to contact you for confirmation.

Alternatively, we will contact you on the phone numbers provided, by you, when initially registering or when ordering from our site.

20. Make sure you agree with the terms

Make sure you agree to the terms and conditions because the use of the above www.naturalstrom.gr website is governed by the above terms and your transaction with us implies acceptance of these terms.

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